After watching my TV debut, I felt that I had to thank you once again for transforming my very dated bathroom into a very up-to-the-minute pleasurable retreat. The two TV segments were fun to do and were the icing on the cake.
From my first contact with Anden, I felt that I was dealing with a group of professional people dedicated to their work. You and Jennifer guided me through the process of choosing all the various fixtures, tiles and accessories very competently and thoroughly--I never knew that there were so many different shades of grout! Jennifer and I had fun picking out colours and she was as enthusiastic about the wallpaper choices as I was. Scott was such a great foreman, always there to guide the other workers if there was a problem, and always there to reassure me that it would all turn out perfectly. Ian, Tim and the other workers were exactly what installers should be--always on time, skilled, personable, and always communicating and reassuring me. I miss them all, especially Tim with the tales of his dogs! I have never dealt with a group of people who were more punctual which is a real plus when one doesn't have to sit waiting and wondering if the workmen are ever going to arrive. They were tidy and cleaned up at the end of every day. I didn't think that I would be getting new drains in the bathroom, but when I saw the condition of the old drains I was so pleased that everything would be replaced.
I hope you are as pleased with the results of the renovation as I am. It was a collaboration--your expertise and products and my ideas and choice of things like wallpaper and tiles. The finished product is exactly what I hoped for. I love the beautiful lever tap controls; they are so easy to handle. Incidentally, you might recommend this type of tap to your older clients who have arthritic hands--the taps take no effort whatsoever to turn on and off.
So--until the next renovation--thanks and best wishes to you and all your staff,