WE DESIGN & BUILD DREAMS

Hello Vance:

After watching my TV debut, I felt that I had to thank you once again for transforming my very dated bathroom into a very up-to-the-minute pleasurable retreat. The two TV segments were fun to do and were the icing on the cake.

From my first contact with Anden, I felt that I was dealing with a group of professional people dedicated to their work. You and Jennifer guided me through the process of choosing all the various fixtures, tiles and accessories very competently and thoroughly--I never knew that there were so many different shades of grout! Jennifer and I had fun picking out colours and she was as enthusiastic about the wallpaper choices as I was. Scott was such a great foreman, always there to guide the other workers if there was a problem, and always there to reassure me that it would all turn out perfectly. Ian, Tim and the other workers were exactly what installers should be--always on time, skilled, personable, and always communicating and reassuring me. I miss them all, especially Tim with the tales of his dogs! I have never dealt with a group of people who were more punctual which is a real plus when one doesn't have to sit waiting and wondering if the workmen are ever going to arrive. They were tidy and cleaned up at the end of every day. I didn't think that I would be getting new drains in the bathroom, but when I saw the condition of the old drains I was so pleased that everything would be replaced.

I hope you are as pleased with the results of the renovation as I am. It was a collaboration--your expertise and products and my ideas and choice of things like wallpaper and tiles. The finished product is exactly what I hoped for. I love the beautiful lever tap controls; they are so easy to handle. Incidentally, you might recommend this type of tap to your older clients who have arthritic hands--the taps take no effort whatsoever to turn on and off.

So--until the next renovation--thanks and best wishes to you and all your staff,

Morning Vance,

                Thanks for checking in. I really don’t know why I am so happy when the little annoying things around the house get repaired! Thank you. Plus, the guys showed up with the shower clip (above expectations) and that was very impressive. Vance, you and the team make it so easy. From kicking around ideas to picking out materials. And then to install. The professionalism begins with the fact that you show up on time. Awesome. The team are respectful, calm and confident in what they do, then they deliver. No fuss, they do a great job and they tidy up before they leave. Sounds pretty easy right? Nope. No one else is capable of these simple steps. My wonderful tenant was just thrilled about his new counter (who wouldn’t after seeing their old one, lol). He happily said to me “those Anden people are really good”. Thank you once again for exceptional customer service, and quality workmanship. Have a great summer!

Vance & Guys,

Thanks for the great job.

Both Kelly and myself would like to thank you and your crew for the excellent work performed on our recent bathroom renovation project. We found your crew and subcontractors to be very friendly and professional at all times. We would have no problems recommending Anden's to others and hope to use you on future projects. Again thank you and I have included a few pictures of the completed project.

LOVING THE BASEMENT!!! We are not all furnished yet but starting to reorganize. We have had to close all but 1 vent as it was so hot down there I couldn't work in the kitchen. Great insulation! All the warm air was coming up the stairs. But it is a beautiful space Vance and I will send you some pictures shortly. I now know I would have changed just some minor things but hind-sight is 20/20 and I have no regrets. Thank you for looking after this for us. You really are good at what you do - not just organizing - but all the PR that goes with it - the day to day communication is key and you really handle it well. Thank you for all the 'hand-holding' and talking me down off the cliff a few times. Scott and I are really pleased with the end result. I told Barry it was a pleasure working with him and I meant it. He was my day-to-day guy and he was the best and did some beautiful work. All the others - Roger & Benny - equally enjoyable to work with. Everyone was friendly and as much as a perfectionist as I am! Thanks so much Vance. It has been a pleasure working with you and I think you can count on hearing from me again in 2015.